+ Can I get a booking? Do you have a waitlist?
-------------------------------- Yes you can get a booking with us, however some of our clinics do have some waiting periods. With the influx of NDIS referrals across Victoria since late 2018, we are working hard to grow our team to keep up with the demand of services.
However we actively manage our “waiting families”, attempting to stay in regular phone contact about our wait times, and providing information to your over the phone or via email where possible.

To join the waitlist, please use this link.

We also run information sessions for parents (with practical strategies and tips) whilst you are waiting for individual therapy, as well as allow new families to join our group programs which run throughout the year.

+ Is Splash a registered NDIS provider?
-------------------------------- Yes we are. We see self-managed, NDIA managed and plan managed clients.

+ I’m a self-managed NDIS client. Do I have to disclose that I have NDIS funding and what fees do I have to pay?
-------------------------------- We are very aware that clients with NDIS funding are facing many price changes and policy changes, however as a small business, being an NDIS provider comes with a great deal of administration and reporting requirements per client.
Whether a client is self-managed, agency managed, or their finance is managed through a financial intermediary, as a business, we have additional administrative processes, including:
• audit requirements across the whole business in relation to our clinical and professional practices;
• start and end of plan reporting;
• progress reports

Further to this, the level of disability or complexity of children who receive NDIS funding is typically more and requires further planning and management behind the scenes.

As a provider under the NDIS, we must demonstrate that our business is complying with all of the requirements expected of us. This has a financial impact on our resourcing practice wide, and hence price increases and cancellation policies are put in place by NDIS to support this. 

We can understand that if you are self-managing your child's funds, then your impact on a service provider may seem to be less. However, unfortunately, we have to submit the same level of reporting at the end of a therapy block, or have the same Service Level Agreements in place for all NDIS clients, no matter how their funds are managed. Hence, not disclosing that you have NDIS funding initially, will only impact on our reporting requirement for your child later in the therapy journey.

+ Can I use an advocate when accessing Splash services? -------------------------------- Splash supports our client's right to use an independent advocate of their choice to negotiate on their behalf. This may be a family member, friend, trusted decision-maker or appropriate advocacy service. Advocates will be accepted by Splash as representing the interests of the child accessing therapy. Advocates may be used during assessments, reviews, incidents and complaints or for any other communication between the child's family and the organisation. When an advocate is required and a family member or carer cannot fulfill the role, Splash will provide assistance in obtaining an advocate of their choice. This may include using services such as the Disability Advocacy Finder.

+ What is Splash's cancellation policy?
-------------------------------- Splash's Cancellation Policy is in line with the NDIS cancellation policy.

A cancellation within 2 business days of your scheduled appointment will be charged the full fee. However if you advise us 2 business days or more prior to the appointment, there is no fee and we can reschedule your appointment to a time that suits. Please be assured that we continue to offer a service for cancellations in these circumstances, such as a parent/carer phone consult, resource development or report writing for example. You can also choose to transfer your child's appointment to telehealth if they are well enough to participate. Please click here for a handy guide on all the options we offer if you can't attend a session.